1. Introduction

At U-Go Campers, we are committed to protecting your personal information and managing it responsibly in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles (APPs), and other relevant legislation.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information, as well as how you can access or correct your information or make a privacy-related complaint.

This policy is reviewed annually. Updates will be published on our website.

2. What Personal Information We Collect

We collect personal information necessary to provide our products and services. This may include:

Name

Contact details (address, phone number, email)

Date of birth

Vehicle details

Billing information (e.g., credit card or bank details)

Communication preferences

Any other information you provide through forms, emails, or conversations

We may also collect information through:

Our website (e.g., enquiry forms, email signups)

Cookies and analytics tools (e.g., Google Analytics)

Social media and digital platforms

Where possible, we collect information directly from you. In some cases (e.g., emergencies), we may receive information from your family or representatives.

3. Use of Personal Information

We use your information for purposes such as:

Providing our services and responding to enquiries

Processing payments and managing bookings

Sending updates, marketing, and promotional material (if you have consented)

Improving our services and website

Managing legal and administrative obligations

4. Disclosure of Personal Information

We will only share your personal information:

With your consent

When required or permitted by law

With third-party service providers (e.g., IT providers, payment processors, legal or debt collection professionals) who assist us in delivering our services

These third parties are required to maintain confidentiality and use the information only for the purpose for which it was provided.

We do not sell your data or share it for unrelated marketing purposes.

5. Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Security measures include:

Securing physical records in locked cabinets or rooms

Password protection and access controls on our systems

Secure, encrypted payment processing through trusted providers

6. Access and Correction

You have the right to access personal information we hold about you and request corrections if it's inaccurate, incomplete, or out of date.

To request access or correction, please contact us in writing (see Section 9).

7. Cookies and Online Data

Our website may use cookies to enhance user experience and gather analytics about site usage. You can disable cookies in your browser settings, but this may affect website functionality.

We may also collect aggregated, non-identifiable information for internal reporting and to improve our website performance.

8. Overseas Disclosure

We do not transfer your personal information outside Australia unless:

It is necessary for service delivery (e.g., a cloud server or email provider), and

We have taken reasonable steps to ensure the overseas recipient complies with Australian privacy laws, or

You have consented, or it is required by law.

9. Making a Complaint

If you believe your privacy has been breached, please contact us in writing. We will respond promptly and aim to resolve any concerns in accordance with our complaints procedure.

10. Contact Us

For any queries, corrections, or complaints about privacy:

U-Go Campers

✉️ info@u-gocampers.com.au

🌐 www.u-gocampers.com.au